TERMS AND CONDITIONS Customer, You - the person who has undertaken any aspect of the TWD Accountants service and whose name appears on correspondence. We, Us, Our, TWD Accountants, its associated companies, partners and employees, whose registered address appears at the bottom of this page. 1. All services paid for in advance are subject to a one year`s fixed fee cost, plus VAT where appropriate and noted, to be charged to the client (unless otherwise advised). 2. The Tax Refund Service operates on a No Rebate No Fee basis, with a fee of 40p in every £1 of rebate obtained. 3. All services required are subject to acceptance by us. We reserve the right to reject any client enquiries taken for any reason without explanation. 4. Services offered by the TWD organisation are provided by the companies noted below. 5. Any omissions or errors must be notified to us within 14 days of receipt of invoice, after which time no amendments or alterations will be allowed, without our agreement. It is your responsibility to check this and advise us accordingly. 6. All telephone conversations may be monitored or recorded for training purposes. If you have any questions regarding these terms and conditions please do not hesitate to contact us: By telephone: 0845 058 2222 By email: info@taxbuddies.com In writing: Registered Address shown below Tax Refund Services provided by : Personal Taxation Services Ltd Registered number 2906172 Self Assessment and Tax Review Services provided by : TWD Tax Services Ltd Registered number 3142733 Accountancy Services provided by : TWD Accountants Ltd Registered number 3249708 Directors: Personal Taxation Services Ltd Bernard Oster, FCCA TWD Tax Services Ltd Bernard Oster, FCCA TWD Accountants Ltd Bernard Oster, FCCA and Mike Parkes, ATT Tax Buddies Ltd Ben Oster, BA, ACA taxbuddies.com is the online name of the TWD organisation, and is operated by Tax Buddies Ltd. The registered office of all the above companies is : Grosvenor House, St Thomas Place, Stockport, SK1 3TZ